When handling after-sales issues, Kieslect received some feedback from users regarding Bluetooth connection. After repeated testing, the following operational suggestions are provided.
The Bluetooth connection frequently disconnected?
To ensure a stable Bluetooth connection, please follow these steps:
1.Keep the distance between the watch and the phone within 10 meters;
2.Keep away from obstructions and avoid wearing metal jewelry that can interfere with Bluetooth signals;
3.Ensure that the watch has sufficient battery to support Bluetooth;
4.Please close the app and restart Bluetooth when there is an abnormality in the phone’s Bluetooth;
5.Try to avoid the app running in the background, or it may automatically affect the system, causing Bluetooth to disconnect;
6.Check if the power-saving mode or mobile assistant of the phone will automatically turn off Bluetooth. If any of the above situations occur, Bluetooth needs to be reconnected.
Hope these tips are useful to you. If you encounter any usage issues, please send an email to service@kieslect.com.
